Terms of Service

These Terms of Service set out mutual rights and obligations regarding the services provided to you through our webpage and mobile app. 

These are the terms under which we offer our services, so you should read the entire Terms of Service document carefully before using our services or otherwise enter into a business relationship with us. 

1.  Acceptance of Terms of Service

These Terms of Service (“Terms”) represent the agreement between you (the “Client”) and CU Ltd. (“CryptoUnity”) and govern your use of our Services. By using our website, registering for the CryptoUnity Account, using a mobile application, or any other services, products, and/or any other data or materials available through our website cryptounity.org (“Website”) or mobile application, it is considered you agree with these Terms of Service, acknowledge them and you are entering into a business relationship with us. 

The term “we”, “CryptoUnity platform”, “us”, and “our” refers to CryptoUnity. Depending upon the context, “CryptoUnity” may also refer to the services, products, App, Website, content, or other materials provided by CryptoUnity. The terms “you”, “user”, “client”, and “Website visitor” refer to you as a user of our services.

These Terms incorporate the Privacy Policy and other documents, linked in this document, as well as any other policies published on the Website referring to these Terms. By accepting these Terms, you agree with and accept all such notices and policies published on the Website.

IN CASE YOU DO NOT AGREE TO THESE TERMS OF SERVICE, DO NOT ACCESS THIS WEBSITE AND DO NOT USE OUR SERVICES.

When you click on “I agree with the Terms of Use” and “I agree with the Privacy Policy”, these Terms become a legal agreement between you and us. 

CryptoUnity reserves the right to change, add, or remove parts of these Terms at any time and at its sole discretion. We will inform you of the changes in advance through your Account, or via e-mail notification. It is your responsibility to familiarize yourself with the amended Terms. Your continued use of Services following the entry into force of amended Terms shall constitute and be interpreted as your acceptance of the changes, and your subsequent use of Services will be subject to the amended Terms.

These Terms include appendices that are an integral part of these Terms, in particular, applicable to our specific product and services. It is considered that you consent to them by accepting these Terms. 

The version of the Terms is indicated in the last section of the Terms.

If you have any questions or comments, please contact us at info@cryptounity.org. You agree that your feedback may be used to improve and/or modify our Website and Services without any limitation or obligation for any payment, and you transfer to us all IP rights regarding the use of your opinion and suggestions, unlimited in time and territory.

2.  About CryptoUnity and Services 

CU Ltd. is a Slovenian private limited company, having its statutory seat at Kotnikova ulica 5, 1000 Ljubljana, company number 8995958000, and provides services under the CryptoUnity trademark, registered at European Intellectual Property Office – EUTM, num. 018708145. CryptoUnity owns the domain cryptounity.org and is a platform for buying, trading, investing, and custody of crypto assets. CryptoUnity focuses on beginners by offering users a simple and safe environment to learn about crypto by buying, selling and storing cryptocurrencies. Using the “learn-as-you-go” approach throughout the app users can make guided, informative and safe decisions about cryptocurrencies, and increase the crypto literacy and accessibility of cryptocurrencies.

3.  Services

CryptoUnity provides the following services:

• buying crypto assets with fiat currency;
• selling crypto assets for fiat currency;
• exchanging crypto assets against other crypto assets; 
• crypto asset wallet/storage (custody) service; 
• cold (non-custody) wallet for crypto assets;
• crypto asset transfer service;

In addition to our regulated services listed above, we provide other services and products as indicated on our Platform, including a learning platform for beginner users. 

4.  Licenses

Our Services are provided based on our primary termless license, issued by the Slovenian Office for Money Laundering Prevention (“UPPDFT”), No. 46018-1/2023-7 (LINK TO PUBLIC REGISTRY), for the provision of the following services:

• buying crypto assets with fiat currency;
• selling crypto assets for fiat currency;
• exchanging crypto assets against other crypto assets; 
• crypto asset wallet/storage (custody) service; 
• cold (non-custody) wallet for crypto assets;
• crypto asset transfer service.

The Company is subject to the supervision of the Office for Money laundering and the National Central Bank of Slovenia based on Slovenian Anti-money laundering and other regulations. 

IMPORTANT NOTE 

CryptoUnity is a beginners platform for the purpose of entering into crypto space and does not provide any kind of financial investment services. CryptoUnity does not offer services of buying, selling, exchanging or storing of any crypto assets that are or might be considered securities. 

Any information, service, or product available on CryptoUnity platform does not represent investment advice and must not be interpreted, considered, or construed as such. 

In addition to that, CryptoUnity is not a bank, electronic money institution, payment service institution or any other kind of a traditional financial institution. CryptoUnity facilitates all fiat transactions via its authorized electronic money institutions, specialized financial institutions, and/or payment service providers, with which it has formed special arrangements for this intent. 

5.  Translation of the Website, App and Services 

Our goal is that our Website, our App and our Services are clearly explained, fully understood by our users and accessible to them. The official language of the Website, App, Services, terms and policies are English and Slovenian.

CryptoUnity provides translation into other languages of the Platform and the Services, including the terms and policies. CryptoUnity reserves the right to add or remove certain languages at its sole discretion and at any time. In case of the discrepancies between languages, the English language shall prevail. 

For any formal communication (eg. with banks, public authorities, public agencies and others) communication, we require the communication to be held in either Slovenian or English language.

Some sections of the Platform or Services may not be translated and may only be provided in the English language. The translations are an expression of customer care, and one of the fraud preventive measures, aimed to ensure you understand who we are and the nature and purpose of our Services. 

You are obliged to ensure you understand our Website, App, Services, notifications, terms and policies and overall communication. In no event shall we be held responsible for your misunderstanding of the above stated due to translation unavailability or non-understanding of our official language. If you at any point or in any part do not understand the above stated, specifically the consequences of using our Services, you must not use our Services. 

Subpages in different languages ​​represent only translations of the Website cryptounity.org and not individual domains. The translations of the Website are intended solely to help users with understanding the content of Services and a mere translation shall in no case represent an active solicitation. By enabling translated Services we wish to increase the security and awareness of the users, however, the users must be and are considered to be explicitly aware that by accepting these Terms and by using Services, they enter into a contractual relationship with Slovenian company and the contractual relationship is regulated in accordance with the Slovenian legislation. 

Outside of markets where we are licensed, we might not be permitted to actively solicit our Services. You represent and warrant that regardless of the translation and language used to communicate, you chose to access and use our Services solely on your own initiative and not as a result of our solicitation and/or promotion.

6.  Restrictions on the Services Availability 

Our Website cryptounity.org is accessible worldwide, however our Services are limited to the countries specified below, with the exception of the countries where cryptocurrencies are strictly prohibited.

• Restrictions by countries

Our Services are accessible only to the users whose nationality, residence or statutory seat or place of incorporation is in one of the countries where such Services are not restricted or prohibited. Depending on your country of residence, statutory seat, or place of incorporation, you may be restricted or prohibited from using some or all the functions of our Services. Our Services are to be used solely by users who are natural or legal persons, and are residents, are incorporated, or have their real seat in the country where crypto assets are legal and not subject to prohibition or restriction. You are responsible for following those rules and the laws of your country of residence and/or country from which you access our Services.

All countries in which CryptoUnity operates may not be listed here. Also, the list of the countries with prohibition or restriction for trading cryptocurrencies or special conditions for crypto exchanges is not exhaustive. CryptoUnity regularly checks and adjusts its operations according to the fast-changing regulations across the world. For more info please contact us on e-mail info@cryptounity.org.

CryptoUnity is not available in the following countries, including but not limited to: Afghanistan, Algeria, American Samoa, Bangladesh, Belarus, Bolivia, China, Democratic Republic of Congo, Democratic People’s Republic of Korea (DPRK), Ecuador, Egypt, Ethiopia, India, Iran, Iraq, Kyrgyzstan, Pakistan, Palestine, Qatar, Russian Federation, Saudi Arabia, Syria, Morocco, Nepal, Ukraine, United States of America, Vanuatu, Vietnam, Zambia, the United States of America.

• Restriction by age and profession

Natural persons who can access and use our Services must be at least 18 years old or older, and shall not be considered a politically exposed person (PEP). 

• Restriction by specific crypto assets

Certain functionalities of specific crypto assets may be limited. In the process of listing crypto assets, CryptoUnity is following its internal listing policy and safety requirements, regulations, and good market standards. Therefore, some crypto assets may only have a buy and sell option, without the option to transfer them outside your CryptoUnity Wallet.

You can access our AML/CTF Policy on this LINK.

7.  Third party providers 

We use third-party providers for parts of our business, including banks, payment processors, KYC providers for client identification. Our providers are carefully chosen and trustworthy companies and institutions, which we have carefully checked in the terms of stability, trust, security, quality, efficiency and commitment.

8.  Creating an Account

Step 1: Registration of user (Sign-up)

You can create an Account by registering on our platform, which you can do by providing your email and creating a password of your choice. In this stem, you will also have to read and agree to these Terms of Service and Privacy Policy.

Then you will have to make a double verification – you will get a 6-digit code to your e-mail which you will have to enter in order to proceed with the registration.

By creating your CryptoUnity Account, you verify that:

• You fully understand and accept these Terms of service;
• You fully understand and accept our Privacy Policy;

Step 2: Two-Factor Authentication 

During the setup of your account, you are required to set up two-factor authentication (2FA), which is a mandatory obligation for users to authenticate their orders, deposits, withdrawals and other important actions on the Platform.

Step 3: Verification of Your Identity 

The verification process is also known as the Know-Your-Customer process. Identity verification is a mandatory step and is required by regulatory obligations applicable to us, commencing from KYC rules, anti-money laundering, and combating the financing of terrorism, fraud, and other financial crime prevention. 

In this process, you will have to provide to us with the following information and documents:

• first and last name,
• residential address and country of residence,
• nationality,
• date of birth, 
• phone number.

In this process you will also have to import a picture/copy/scan of one of the official documents (national ID or passport), and make a short video/selfie.

We will guide you through the verification process of the application. For more information please read our AML/CTF Policy and Privacy Policy. 

By confirming your identity, you also verify that:

• you are a minimum of 18 years of age;
• you are opening the account in your own name and for your personal purposes, for yourself and you are not under control or instructed to use our services by third parties;
• You are a resident of a country where crypto assets are not prohibited or restricted;
• Our formal languages are English and Slovenian. 

Our system will also ask you some general questions regarding your purpose of using our Services, an approximate amount of assets you plan to use on the Platform, what is your primary source of funds, what is your employment status and your area of work. The questions have pre-selected answers and do not ask for specific answers but have a purpose of getting a client overview for the purpose of the KYC and risk assessment.

Until we successfully verify your identity you will not be able to use your Account and or Services, and it shall be in our sole discretion to decide to validate your account. You are obliged to provide us with true and accurate information. Should we discover any attempt to provide falsified information, we might submit a report to the competent authority. Furthermore, you are obliged to inform us in case of a change concerning such information. Upon the expiry of your identity documentation, we will request to provide us with valid documentation. 

Step 4:  Start using your CryptoUnity Account 

Every user has their individual personalized CryptoUnity Account. Every user can have only one verified account. 

The Account is displaying fiat and crypto asset balance. For the avoidance of any doubt, the Account does not represent a fiat money account and the fiat balance solely shows the balance of fiat money available to the user for the purpose of either purchasing crypto assets or for withdrawal to their bank account and/or card. Fiat money (such as EUR, USD, etc.) that you deposit to our bank account and is visible in your Account, will be considered prepayment and is seen in your wallet as a balance; all fiat visible in your Account after selling crypto assets will be considered your available balance to withdraw to your bank account. The same applies when you initiate an exchange between different crypto assets. The assets visible in your CryptoUnity account are your assets, owned by you and kept in our custody, and represent our liability towards you, the fulfillment of which you initiate with the transaction order. 

All prices on the CryptoUnity platform are shown in euros (EUR). Fiat transaction orders are currently only supported in EUR currency. If other fiat currencies will be added as an option for fiat deposits, they shall be visible in the Account interface. 

The crypto-to-crypto asset exchange service is currently not available, but Cryptounity will add this option later on in the development process. When this happens, it is in CryptoUnity’s sole discretion to add or remove any pairs at any time. The exchange value will be seen when placing an order, however, you hereby explicitly agree the final exchange value will be seen after the order is processed due to the time difference in transfer execution during which the value of the crypto asset may change. 

Monitoring of our Users and their transactions

During your use of CryptoUnity services, we will be thoroughly monitoring your account activities subject to anti-money laundering, terrorist financing, account security and fraud prevention.  

In order to ensure your safety, we may apply additional (KYC, Source of funds or other) checks to eliminate the doubt of the possible influence of third parties to open an account with us, or on your transactions, including their purpose. Among other things, we will specifically investigate cooperation with financial advisors/brokers. One of the measures is the ID confirmation photo (or IDCP) requirement requesting you provide an ID selfie photo with a hand-written statement that your cooperation with us is based on your initiative, that you are fully aware of the transaction consequences and that you are not under the influence of any third party. We may also require additional information regarding the destination wallet. Please make sure that you provide us with accurate information and that you do not withhold any information on the purpose of the withdrawal and any links with third parties. 

This way we make sure that you and your assets are safe and not misused. In case you reject cooperation in the above mentioned cases, or follow our security protocols, CryptoUnity may freeze your assets until cooperation is provided, as described in the next paragraph.

Deactivating/Closing User’s Account 

It is in the user’s right to deactivate (close) his Account. This option is available under “Settings” – “Account” – “Deactivate Account”. 

Closing the account is subject to an account balance of 0.00 euros, and following the settlement of any pending transactions. Before you proceed, withdraw your assets or transfer your assets from your CryptoUnity Account to a third Party account or wallet. If you fail to do so before closing the account, you will lose access to your funds and we will not be able to recover your assets.

CryptoUnity may, at its sole discretion, close or limit your Account on notice. We can close, limit, suspend, or freeze your Account partially or completely for the following reasons: 

• Suspicious activities related to your Account, indicating possible relation to illicit activities such as fraud, money laundering, financing terrorism, and weapons of mass destruction financing;
• Attempts to gain unauthorized access to the Website and/or circumvent security features of our Service;
• Violations of these Terms and other policies;
• Upon the request of law enforcement or other competent authorities;
• Using our services in a way that is inconsistent with our rules and the purpose of our services;
• Other circumstances that invoke necessary measures for legal compliance and safety;
• Failure to comply with security protocols and use of our services in a manner that is inconsistent with good information security practices, and which may lead to misuse of our services by the user or third parties;
• Using our services through third parties (e.g. by installing remote access);
• Technical reasons;
• Any attempt to gain unauthorized assets to our Website or Accounts of our users either by yourself or by assisting third parties, including informing them about our security measures ;
• in case of non-payment the outstanding obligations to us;
• in case of inappropriate behavior, inappropriate offensive or violent communication with us, blackmailing and other similar harmful activities.

At the time of the Account closing, the value of your fiat and crypto balance needs to be zero, meaning any remaining fiat or crypto assets will need to be transferred to your bank account or external crypto wallets. A small deposit from your bank account for verification purposes might be needed in case you did not make any previous deposits from the bank to which you wish to make a withdrawal. This is required to verify that the bank account is yours. If needed, our support team will gladly help you with the offboarding process.

We will provide you with sufficient time to empty your CryptoUnity account. If you will not transfer your crypto assets to your external wallets in the agreed time frame, and their value at the time is greater than 25 EUR, we will exchange them into EUR and transfer the EUR to your bank account. If we do not have your bank account, we will put your fiat into escrow and notify you with further instructions. Please note that certain fees may be charged for escrow services.

Any assets less than 25 EUR at the time of the Account closing will not be returned to you, meaning that if you do not transfer the funds until the given deadline as given in the notice, we will retain assets in the value of 25 EUR or less, the value is taken at the time of the Account closing, as expenses for closing the Account. If we have your external crypto wallet address for crypto assets, we might also send the crypto assets to your wallet. 

By closing your account, additional processing and bank costs may be imposed on your behalf.

Note, that after Closing your CryptoUnity Account we will retain some of your personal data that we obtained from you during the onboarding process, data on your activities within your Account, and any other data obtained from you during our relationship for the period in accordance with the AML regulations. More about the deletion of your personal data is available in our Privacy Policy. 

You will be responsible for any obligations towards us and any fees incurred before the Account closing. 

CryptoUnity may also terminate your Account at any time and at our sole discretion, upon notice to you by e-mail or other communication channels. Note that it is in our sole discretion to suspend your access to the Services if it is suspected that you have failed to comply with these Terms, pose an unacceptable fraud or regulatory risk to CryptoUnity, or provide any false, incomplete, inaccurate, or misleading information. CryptoUnity will not be liable to you for any losses incurred in connection with the closure or suspension of your account by CryptoUnity.

User’s Death or Losing Legal Capacity 

In case of a user’s death, we will deactivate the Account immediately after receiving a notification of the death. Authorization, if previously existent, for a deceased person is not valid, therefore we inform about the status of the Account only based on a request by the lawyer of the deceased user’s heirs with a demonstrated legal interest, or based on a court request. We will transfer the assets of the deceased, if they exist, in accordance with the final court decision on inheritance. The Account of a deceased person will not be transferred to the heirs as the Account will be closed, and the assets will be transferred to the account as instructed by the court in the court decision or other formal order, in which case we will provide instructions on the transfer. 

In case we are notified of a case of losing the legal capacity of our user, we will only allow access to the Account to the authorized person based on the court or other competent authority’s final decision. 

All courts’ decisions, notices and other formal documents shall be translated to Slovenian or English language in the form of a certified apostille translation.

For more information and instruction please contact our support team at info@cryptounity.org. 

9. Funding Your Account 

Fiat funding

Currently, we offer users to fund the Account by depositing fiat money via a bank transfer. Funding is only possible by depositing Euros to your account. Later in the development process, CryptoUnity will offer depositing other fiat currencies and using other methods to purchase crypto. 

The list of supported countries is available on our Website, the section Supported countries with listed funding and withdrawal options. 

The purchase may be subject to the minimum purchase amount as defined in your Account interface. 

Our bank account details and payment options are available in the Account interface under the “Deposit” section displaying the available methods of deposit. When making a deposit please include your personal reference number because it serves as your payment identifier and significantly helps to process your deposit quicker. 

You will receive a notification when the transaction has been successfully processed and the fiat balance is available on your account. We will credit the amount received to your Account, displayed in “My wallet” under “Fiat”. The Fiat Balance is equivalent to the Fiat amount CryptoUnity received from you, deducted for the fee as indicated in the interface. 

All transactions are subject to AML & CFT checks.  

Fiat deposits are usually completed in a few hours or minutes, up to three days. However, it can take a longer time depending on the banking processing systems. We have no control over the banking processing of the deposit, and we cannot guarantee a minimum time to receive the deposit. We cannot be held responsible for any damages related to your deposits. 

Deposits and withdrawals are subject to certain fees and limitations, displayed in your Account interface. For more information please refer to the FEES section. 

Supported cryptocurrencies

Currently we support the following cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), CryptoUnity Token (CUT), Ripple (XRP), Litecoin (LTC) and Bitcoin Cash (BCH). In the future we plan to add more cryptocurrencies to our portfolio.

The supported actions for the supported cryptocurrencies are as follows:

	Deposit	Withdraw	Buy	Sell	Use for access the educational program
Bitcoin (BTC)	✗	✗	✓	✓	✗
Ethereum (ETH)	✗	✗	✓	✓	✗
CryptoUnity token (CUT)	✗	✗	✓	✓	✓
Ripple (XRP)	✗	✗	✓	✓	✗
Litecoin (LTC)	✗	✗	✓	✓	✗
Bitcoin Cash (BCH)	✗	✗	✓	✓	✗

Account limits

CryptoUnity reserves the right to put a limit to your trading account. Current limits are posed on users who are underaged, unverified and resident of a non-supported country.

Later on, limits will change dynamically and will be different depending on multiple criteria (account tier, customer risk score, transaction history, your account history, your region, etc.).

If you wish to increase limits, please contact us via info@cryptounity.org.

Rejected deposit 

Your fiat deposit might be rejected from our side or the bank’s side.

We will reject the deposit and return the asset to the sender if the deposit was made by a third party. Note, that your family and friends are also considered third parties, except in cases where you have a joint bank account. We reserve the right to charge refund process expenses and make a deduction from the third-party deposit.

We may also reject the deposits for other reasons subject to our unilateral decision, for example, and not exclusive to an indication of certain risk factors, performing a service on behalf of someone else, or an indication of third-party interference. 

Deposits rejected by a bank 

If your bank rejects the processing of your deposit on your account there are two most common reasons: 

• the bank does not allow transactions with crypto-related companies, which is due to internal policy decisions or based on such instruction from the national banking authority in the form of a general crypto ban or restrictions, or 
• the bank disables the transaction with us due to their internal risk indicators or fraud suspicion. 

We put a serious fight against fraud, however, there is a small percentage of cases where we cannot prevent fraud, mostly in situations when the clients enable full remote access and control of their user accounts to fraudulent brokers, when clients provide us with false information or situations related to credit card misuse. If the client makes a complaint to the bank or if the enforcement authority makes an official inquiry, some banks might put our bank account on the so-called “black list”, and transactions to listed bank accounts on the “black list” are automatically rejected. That is the reason why in some cases you will see a notice that the “transaction was declined due to fraud suspicion” or similar notice. That is because your bank wants to protect you and we respect that. 

Note that the deposit rejection does not demonstrate the illegitimacy of our company. Note that we are unaware of any issue with the bank until we receive a notification from you on the deposit rejection. Once we become aware of the issues with the bank, we will reach out to the bank and provide a comprehensive introduction to our business, so that they can verify our business.

If you have any issues regarding transactions, please send it to our support team by e-mail: info@cryptounity.org.

Withdrawal Orders – Fiat 

The bank accounts from which we received your fiat deposits are considered verified if the name of the bank account owner matches your name. 

Please note that you can only make withdrawals to your verified bank accounts from which the deposit was made; withdrawals to other bank accounts are not possible and will be rejected.

Suspending, Restricting or freezing your account and/or transactions

Subject to our internal AML and security measures we may temporarily or long-term implement various restrictions on the functionality of your Account. 

Based on your Account profile, provided answers, your transaction analysis and other information received from you or third parties, we may –based on our sole discretion– decide to disable one or more of the following functionalities within your Account:

• Fiat to crypto asset exchange transactions.
• Crypto asset exchange to fiat transactions. 
• Fiat deposit (SEPA) or withdrawal.

Although the most common reason for such restrictions is to ensure your safety due to the risk of potential fraud, there are other reasons as well.

The temporary suspension of certain functionalities may also be due to a pending transaction review, or account review. 

Disabling certain Account features is our sole right and it is in our sole discretion to unilaterally decide on such Account actions. If you decide to exchange crypto assets back to fiat due to the disabled withdrawal option, this constitutes a new transaction. In such cases,  CryptoUnity will not be responsible for further transaction fees, nor for any possible loss of value (no refund policy). 

Order Placement and “No Order Cancellation” Policy

You will receive the purchased crypto asset into your wallet instantly (within a few minutes), taking into account the momentary crypto asset liquidity status of our crypto asset providers and other external circumstances that may affect the speed of crypto asset transfers.

In case you do not receive your crypto assets within 24 hours, please contact our support on e-mail info@cryptounity.org.

Due to the nature of our services, there is no refund option. Due to the nature of transactions, order cancellation, once performed, is not possible. Any refund claims may be subject to fees in which case we will deduct the fee from your Account balance, or make a payment request if no Account balance is at your disposal. Please be careful when placing an exchange order. Once initiated, it is not possible to cancel or change it. Should you wish to make a reverse transaction (e.g. you purchase fiat for BTC and wish to cancel the order and reverse the assets to fiat), that is not possible. You can only make another exchange order from crypto to fiat. 

You are fully responsible for your transactions. When crypto deposits and withdrawals are enabled, the transactions are nonreversible. Once initiated they cannot be revoked and are final. In case you initiate a refund request and we deduct that you already sent the purchased crypto to a crypto wallet outside our system, or the refund is unjustified for other reasons, we may request an administrative fee to cover the expenses we had with processing the refund claim. Finally, we reserve an option to deduct such a fee from your account value.

Any mistakes, errors, or defects in the course of any transaction, either resulting in partial or total loss of your crypto assets, are attributable solely to you. In no case shall we be liable for any such actions and damages, including any actions pertaining to transfers between crypto addresses, transactions, deposits, or withdrawals, resulting from your actions.  In no case shall we compensate you for any such losses. 

Asset Ownership and Our Asset Liability

CryptoUnity will only use your assets in accordance with your transaction orders. Your crypto assets are securely kept in our custody and we do not exploit them in any way for our own benefit. 

You are a beneficial owner of the rights to fiat money and crypto assets displayed in your Account, kept in our custody. We will maintain detailed records of all your assets kept with us on your behalf.  

At all times we will only act upon your instructions in respect to transaction orders and will not use the assets in any other way. We make sure that the crypto assets entrusted to us within our crypto custody service are securely managed and safeguarded and CryptoUnity does not use them in any other way than in accordance with your instructions/orders. 

We use financial payment service providers to receive fiat from our users and make payments to them. Financial payment service providers do not provide any services that fall within the scope of crypto asset services. Your fiat funds will be held on accounts opened with financial payment service providers and/or liquidity providers under our name together with fiat funds from other users. We do inform our financial payment service providers and liquidity providers of the nature of accounts and their purpose and are considered our segregated accounts used solely for managing fiat funds from our users. Our fiat funds are held separately from our users’ fiat assets on other accounts. 

Your fiat balance is kept in one of our segregated bank accounts which we use solely for users’ fiat assets or with one of our trusted liquidity providers. Your fiat assets are your assets until you confirm the transaction to use the fiat to purchase crypto assets. Once you initiate and confirm such a transaction the fiat represents the payment for exchanged crypto assets, and in exchange, you receive the crypto assets in the purchased amount, displayed in your Account, under “My Wallet”.

In the event of our insolvency, including bankruptcy or initiation of a similar liquidity procedure, your fiat assets held in the Account shall be excluded from our bankruptcy estate. Your fiat balance, as recorded in the Account, shall not be considered part of our assets subject to insolvency proceedings. We ensure that your assets are segregated from our own, both in our accounting records and by maintaining them in physically separate, dedicated accounts. This segregation is designed to protect your fiat assets under the relevant insolvency laws. In the case of such financial distress, a clear and expedited process will be provided for you to claim and retrieve your segregated assets. Additionally, this protection extends to any digital or cryptocurrency assets held in custody, ensuring their separate treatment under similar circumstances.

We are the custodians of your crypto assets meaning we offer a service of safekeeping, securing and reporting of your assets. We manage the assets by industry standards, and internal procedures. Your crypto assets will be held on your behalf in multiple blockchain wallets and/or on wallets with our liquidity providers opened under our name. Your assets will be held in the same wallet(s) as other users’ crypto assets. When necessary, we add our own crypto assets to wallets with our liquidity providers to ensure fast order execution, however, we keep a detailed record of ownership.

We carefully select our financial payment service and liquidity providers. If a financial payment service provider or crypto liquidity provider becomes insolvent and/or enters into bankruptcy proceedings, your rights to claim compensation will be subject to the specific circumstances, but we cannot guarantee that you will be able to claim compensation directly in your name. We will do our best to protect your interests and assets in such cases and secure your claim against the third-party service provider. 

10. Service Fees and Exchange Rates 

Service Fees

We operate on the basis of fees exclusively and we do not issue any invoices similar to the banking services system. 

You will not be charged a fee to register and open the account with CryptoUnity. When you deposit funds we will charge a small fee and deduct it from your deposited funds according to our Fee schedule on this LINK.

and there is no fee related to the monthly maintenance of your CryptoUnity account.

We charge fees when you use our service to buy, sell, or exchange crypto assets. Fees are calculated at the time you place your order and may be determined by a combination of factors, like your selected payment method, the order value, market conditions, order type, and/or your transaction history. Fees are displayed in the transaction preview screen before you submit your transaction and may differ for similar transactions. 

By completing an order, you are agreeing to pay the applicable fees for that transaction.

Note that the fees may differ for similar transactions. For more information on the fees please visit the “Fees” section on our Website. 

We may change the fee models at any given time, in such case you will receive the information on the fee minimum at the time when placing an order and before your confirmation of the order. 

We may also start charging fees on free services such as crypto custody. We will release an announcement or put up a notice on a respective page before any such changes or modifications are made effective. 

We may also charge an administration fee upon returning funds to your bank account for various reasons (eg. refund claim, rejected transactions due to suspicious account activity, established correlation between fraud and your account, and similar). Processing each refund and/or chargeback incurs certain expenses for us, so we reserve the right to charge administrative fees to cover such expenses.

We might change fees and/or spread due to changes imposed by our payments/banking partners or market conditions. Sometimes this will result in broader changes rolled out across different regions, assets, order sizes, and types of trades.

Our fees are calculated to two decimal places and all fees which might exceed this limitation are rounded up. Rounding is executed in such a way that the second decimal digit is always one digit value higher than it was before rounding. For example; a fee of 2.234 will be charged as 2.24. 

For more information check the Fee Schedule on this LINK.

Exchange Rates 

Each purchase, exchange or sale of crypto assets is also subject to the exchange rate for the given transaction. The exchange rate means the price of a crypto asset in fiat currency (crypto-to-fiat transactions). The minimum allowable trade value is calculated dynamically for each trading pair based on market conditions. The value is always displayed to you before you confirm the trade.

Before you confirm the order, you will get the summary of your transaction, with information about the purchase or sale, amount, fiat currency, total, payment method, fee and the final amount you should receive. The prices refresh every 10 seconds.

You explicitly acknowledge that the buy price exchange rate may differ from the sell price exchange rate at any given time and that we might add a margin or “spread” to the quoted exchange rate. You agree to accept the exchange rate (including added margin or “spread”) when you authorize the transaction. Note that Fees for our services are not included in the exchange rate and are charged separately. 

We do not guarantee the availability of any exchange rate nor do we guarantee that you will be able to buy or sell your crypto asset on the market at any particular price or time. 

You hereby explicitly agree that we have the right to deduct the fees directly from your Account. Fees will be paid at the time of the completion of each transaction.

11. Disclosure of Risks Related to Crypto Assets

There are many reasons why you need to be careful when trading with crypto assets, in particular, there is no guarantee the assets will not become worthless for numerous reasons. Make sure you are sufficiently knowledgeable about the crypto market and crypto assets, and that you can make informed decisions. You should carefully read this risk section. Be very cautious and keep in mind that we hold no responsibility for any loss related to the loss of value of crypto assets regardless of the reason. At all times mind your financial condition.

Any kind of trading of crypto assets involves significant risk. By using our services, you confirm that you are aware of the risks associated with using our services and that you fully understand and accept our non-liability for the risks related to crypto assets and your investment. 

High-Risk Investment 

The value of crypto assets has high volatility (value can increase and decrease significantly in a very short period of time and at any given moment; furthermore, daily price volatility is particularly characteristic of crypto assets). Such price fluctuations bring uncertainty, and your entire amount invested may be lost at any given moment. Crypto assets have special risks that are not generally shared with the FIAT currencies because they are not issued by governments, or with commodities or goods that are tangible or registered in the official registry. Crypto assets are intangible, decentralized, digital assets, backed by technology and trust. No central bank or other institution can take any measures to protect the value of crypto assets. The risk of loss in trading, buying, selling, or holding crypto assets can be substantial. 

The value of a crypto asset and collapse in demand may be influenced by many factors, including rational or irrational bubbles, loss of confidence in the crypto asset, changes in software development, regulatory changes, creation of a competitive crypto asset, technical problems, political or non-political statements, and events, statements of influencers, news, market and liquidity risks, market manipulation, information security risks, phishing, social engineering, other hacker-attacks, and many more.  All of these factors and those not specifically mentioned may lead the crypto asset to become worthless. 

Crypto currencies have special risks that are not generally shared with official currencies, other commodities, or goods that are tangible or registered in the official registry, or otherwise available on the market. Crypto currencies are intangible, decentralized, digital assets, backed by technology, community, and trust.

Crypto currencies are not issued, nor backed by any government, central bank, or other similar institution. They do not fall under mandatory deposit insurance regimes, as is the case with deposits in FIAT money. In that sense, there is no legal safety net as there is with FIAT money. 

The prices of crypto-assets are established without any mechanisms that ensure their correct formation, such as those used in regulated securities markets. There is no established regulated system to provide corrective measures to protect the value of crypto assets in a crisis. 

Many crypto assets may lack the liquidity necessary to allow an investment to be unwound without significant losses, since their distribution among investors, both retail and professional, can be very limited.

You and you alone carry the liability and responsibility for any damage you might suffer as a result of trading in crypto assets. Any decision to purchase or sell crypto assets is solely your decision and CryptoUnity shall not be liable for any loss suffered. Please note that after you transfer the crypto assets to a certain crypto wallet account such transfer cannot be revoked (blockchain transactions are irreversible) and we do not accept any responsibility for your actions. 

Risk of delisting crypto assets 

We may at any time delist any of the crypto assets. Delisting of the crypto asset may result in a loss, either due to the client’s inability to provide liquidity for the crypto asset or due to the inability to transfer the token. In each case, CryptoUnity cannot be held responsible for any loss incurred by the delisting of the crypto asset, regardless of the reason for delisting. 

Delisting of the crypto asset can also negatively impact its price and its further adoption on the market. 

Financial tolerance and your risk attitude

There is an inherent risk that losses will occur due to buying, selling, holding, or trading crypto assets. You should therefore carefully consider whether trading in crypto assets is suitable for you in light of your financial condition. 

Prior to any investment in crypto assets, you should carefully consider whether your financial situation, personal circumstances and personal risk attitude are suitable for investing in crypto assets. It is immensely important you fully understand the potential risks, and that trading with crypto assets inherently means you are exposing yourself to potentially high risks, including the complete loss of your crypto assets. When accepting the risks and using our services, you guarantee us that you have sufficient knowledge, experience, and expertise in your financial risk management and crypto asset market. You must never invest assets you cannot afford to lose. 

Technology risks

Distributed ledger technologies are still in an early stage of development as many of these networks have been created very recently, so they may not be sufficiently tested and there may be significant failures in their operation and security. 

Crypto assets and blockchain industry and technology are still largely unregulated, often not disclosing the entity or individual behind it, or are without centralized governance as is the case with decentralized system technology. Technology risks may also lead to losses or unavailability of the crypto assets, so you should only engage in investing in crypto assets if you fully understand, acknowledge, and accept the risks that the underlying technology, protocols, and systems may change, or indicate technical and/or protocol issues or malfunctions, affecting the transaction with such crypto assets, including the underlying technology and software protocols on the CryptoUnity platform. CryptoUnity shall in no case be held liable or responsible for any malfunction or limited function of the underlying technology and protocols. Furthermore, CryptoUnity does not guarantee and makes no representations or warranties of any kind, express or implied, statutory or otherwise, regarding the functionality or security of the network operation, its platform, and services provided through the platform.  

The registration of transactions in networks based on distributed ledger technologies is carried out through consensus protocols that may be susceptible to attacks that attempt to modify the register. If they were to be successful there would be no alternative register that backs up the transactions, hence the balances corresponding to the public keys, and, therefore, all the crypto-assets could be lost.

The anonymity that crypto-assets provide can make them a target for cybercriminals, since if credentials or private keys are stolen the crypto-assets may be transferred to an addressee which makes their recovery difficult or impossible.

The custody of crypto-assets is a large responsibility since they can be lost in their entirety in the event of theft or loss of private keys.  

You acknowledge you understand and accept the technical risks related to the blockchain technology, and risks related to use of the internet based services and systems, including, but not limited to: technical errors, technology development issues, technical constraints and malfunctions, network and communication errors or failures, fraud, cyber attack, crypto asset non-functionality, and similar. CryptoUnity cannot be held liable for any such risk and consequences, including the loss or unavailability of your crypto assets, and you hereby fully acknowledge CryptoUnity’s excluded liability in its entirety. 

Limitation of our liability in case of cyber attacks

Crypto assets are inherently associated with the risks of theft as a result of various cyber-attacks, and there have been many cases of such attacks in the past where users have permanently lost their crypto assets. 

Information security is an extremely important business area to which we devote considerable attention and resources. Regardless of us using best practices in our information security system, the risk of cyber incidents can never be completely eliminated. 

In case of hacking, cyber attack, exploited system vulnerability, theft of crypto currencies, or any other attack resulting in the loss, unavailability, or destruction of crypto assets (hereinafter: “cyber attacks”), we cannot be held responsible, and we shall not be responsible for any loss. Albeit we protect the crypto assets entrusted to us with the best market practice and we are continuously testing and improving our security systems, we cannot exclude the possibility of cyber attacks. Any occurrence of a cyber attack shall be considered as force majeure, a circumstance we could not predict nor prevent, and CryptoUnity assumes no responsibility, and cannot be held responsible for any loss or damage that may result on your behalf from such a cyber attack. By using our services you specifically confirm and accept this limitation of liability. 

Risks related to third parties / third party providers and limitation of CryptoUnity’s liability

Third parties or third party providers can prevent/block or freeze your asset or their withdrawal and you can lose your assets due to reasons on the side of third parties. A portion of crypto assets is kept with our liquidity providers, to assure the operation of the business. For certain crypto assets, for which withdrawal of the crypto assets is not available due to technical infrastructure limitations of our system, you are specifically informed about this prior to the purchase of such crypto assets, and you are required to provide opt-it consensus. In all such cases, the crypto assets are kept with third parties, our liquidity providers, and even though they are subject to our supplier audit, such crypto assets are subject to their security system, meaning we cannot guarantee the same level of security as for the crypto assets we keep with our custody service provider. 

Furthermore, in all cases where your assets are kept for the reasons stated in the previous paragraph, with third parties – liquidity providers, we cannot in any way be responsible for any loss of your crypto assets, kept with our liquidity providers, either as a result of a cyber attack, other technical issues, or liquidity issues or bankruptcy proceedings of such liquidity provider. By using our service, and by selecting a crypto asset with withdrawal limitation, you confirm you are fully aware of this fact, you agree to the risks, and you shall not hold us liable for any such (or similar) occurrence resulting in loss or unavailability of your crypto assets held with our liquidity providers. 

Legal risks 

The acceptance of crypto-assets as a means of exchange is still very limited and there is no obligation to accept them.

The cryptocurrencies are kept in the digital wallets by a trusted third-party provider and managed by CU Ltd.. CryptoUnity safeguards crypto assets safely through both cold (offline) and hot (online) storage. Therefore, the client is not in possession of the crypto asset and does not have access to its private keys. CryptoUnity users own the crypto asset they keep in their digital wallets. The client is responsible for all profits and losses related to the price fluctuation of the crypto assets he owns. The client has full discretion to hold, buy or sell their cryptocurrencies. Since CryptoUnity additionally offers a custody service, CryptoUnity keeps cryptocurrencies in secure storage on behalf of the client.

The risk of loss in trading, buying, selling, or holding crypto assets is substantial. You should therefore carefully consider whether trading in crypto assets is suitable for you and your financial condition. Be careful to keep your private keys, passwords, security codes, and words to yourself, and change them on a regular basis.

Payment providers, banking partners, and other third-party service providers may be involved in the provision of our services. In such cases, you may be subject to third-party terms & conditions, whereas CryptoUnity shall not be responsible for any loss that such third parties may cause to you. 

No information provided to you by CryptoUnity through notifications, articles, or by any other means, is intended as or shall be considered or construed as, investment advice, financial advice, trading advice, legal advice, or any other sort of advice.  You are solely and fully responsible for your actions on our platform. 

Regulation-related risks 

The crypto asset regulatory framework is still unstable as the regulation is either still forming in some countries, or is changing. The regulatory changes may significantly impact crypto assets, and they may adversely affect the use, value, availability, and transactions of crypto assets. The profitability of trading with crypto assets may also be heavily impaired by the tax regime. 

You are solely responsible for assuring you are fully compliant with the applicable laws and regulations of your country and your applicable jurisdiction. We are a Slovenian-based company, thus subjected to Slovenian regulation. Our regulations may differ from yours, so make sure you have a thorough understanding of the regulatory requirements and that you follow them prudently. We shall not be responsible for your actions violating the law of your jurisdiction.

Warning against fraud 

CryptoUnity shall not ask users to transmit any funds, BTC, ETH, or other crypto assets to our bank account, BTC address, Ethereum address, or other addresses, which are not listed on the trading platform. You will never receive an e-mail, text or or other message on any other platform (Viber, Telegram, Whatsapp, Facebook, etc) to do so.

CryptoUnity shall not be responsible for any losses caused by transmitting funds from/to bank accounts, or crypto funds to any addresses that are not listed or given to you on the trading platform. 

Take care of always accessing the CryptoUnity website through the link cryptounity.org and CryptoUnity exchange platform through the link:  APPLE STORE AND PLAY STORE LINKS. In case of uncertainty or a suspicious link is given on forums or received by a suspicious account, user, or website, please contact our support immediately and do not transfer any fiat or crypto assets to such suspicious links or accounts. In case of uncertainty, always type the website cryptounity.org  or app APPLE STORE AND PLAY STORE LINKS into the browser yourself.

For the avoidance of doubt, we do not provide and will never provide any investment advice in connection with our services. 

Please be very careful when considering entering into cooperation with entities claiming to be brokers and/or financial advisors and make sure you inspect the alleged financial service provider most diligently. It is very often the case that such entities are fraudulent. When being asked about your cooperation with brokers and/or investment advisors, please provide an exact and honest answer (IDCP check).  Providing false information on your cooperation with brokers and/or financial investment may lead to our platform being misused, and importantly, our security measures being heavily impaired. It is your responsibility to provide us with truthful information and you shall bear all the consequences should you not provide accurate information and follow our safety procedures, instructions, and warnings. 

Please also be aware that CryptoUnity will never contact you via telephone. Please be aware that we do not have nor cooperate with any brokers or agents. If anyone contacts you outside of the CryptoUnity platform or without using our official email addresses ending with @cryptounity.org, especially when claiming to be an agent or partner of CryptoUnity, be very careful! These are fraudulent agents. You shall assume all risk for any adverse outcomes.

Your crypto assets may be lost by unauthorized disclosure of your password or other security codes to third parties. Be careful to keep your private keys, passwords, and security codes to yourself and change them regularly. 

In particular, you confirm and agree with the following:

• Your CryptoUnity Account should only be used by you and any actions within your Account will be considered to be initiated solely by you and you shall hold full responsibility for all actions taken within or related to your Account;
• CryptoUnity shall not bear any responsibility for any loss or damage suffered by you resulting from illicit or fraudulent activities of third parties;
• You should not disclose your login credentials to any third party, or enable access to your account by installing a remote access tool;
• You shall ensure that the email and phone number provided during the verification process is your personal phone number, accessible only by you, and the 2-factor authentication is set on your device, possessed and controlled solely by you, and you shall not enable anyone to access your 2-factor authentication or provide information on the verification code;
• Do not trust any third-party discount or promotion-related information and always verify them on our Webpage; our official promotions, affiliate, and referral programs are always referenced on our Website. If in doubt, contact our support team;
• CryptoUnity shall not be responsible for any losses caused by transmitting funds from/to bank accounts, or crypto assets to any addresses not listed or given to you in your CryptoUnity Account interface. 
• Make sure you always access the CryptoUnity website through the link cryptounity.org and the CryptoUnity application through the link: for Apple store and https://play.google.com/store/apps/details?id=com.org.cryptounity for Play Store. In case of uncertainty or suspicious links given on forums or received by a suspicious account, user, or website, please contact our support immediately and do not transfer any fiat or crypto assets to such suspicious links or accounts. In case of uncertainty, always type the website cryptounity.org or for Apple store and https://play.google.com/store/apps/details?id=com.org.cryptounity for Play Store into the browser yourself.
• We will never call you and we will only communicate with you through addresses ending with “@CryptoUnity.org”;
• We will never ask you to disclose or change your account credentials, ask you about your password, or request remote access; nor shall we ask users to transmit any fiat, bitcoins, or other crypto assets to our bank account, Bitcoin address, Ethereum address, or other addresses that are not listed in your Account. 
• We do not support any agent model so never trust anyone claiming to be calling on our behalf, and our employees will never communicate with you via WhatsApp, Telegram, or similar applications.

For the avoidance of doubt, we do not provide and will never provide any investment advice in connection with the Services described in these Terms either by ourselves or through third parties. Please consider any cooperation with companies that (allegedly) offer financial services as the most risky and make sure you inspect the alleged financial service provider most carefully. Any decision to purchase, sell, and/or transfer crypto assets is solely your decision and we shall not be liable for any loss suffered. Please note that after you transfer the crypto assets to a certain crypto wallet account, such transfer cannot be revoked or reversed, and we do not accept any responsibility for your actions.

Other risks

CryptoUnity does not guarantee full and unlimited availability of the services at all given times or that our services shall not be subject to downtime (such as service outages or network congestions). Therefore, it is possible that you will at times experience not being able to buy, sell, store, send or receive crypto assets. In all such cases, you shall not hold CryptoUnity responsible or liable.

There might be additional risks related to crypto assets that are not mentioned in this document, our Terms of service, or our other risk warnings . We do not represent that the information in Section is exhaustive, accurate, or comprehensive. There is always a chance some other risks are related to crypto assets and you should seek third-party professional advice should you have any doubts or questions related to your crypto asset investment and/or trading, eg. the advice of specialized legal counsel, financial advisor, etc. 

Other potential risks may not be foreseen in these Terms. 

12. Trademarks, Copyrights, and Other Intellectual Property Rights 

Unless otherwise indicated by CryptoUnity, all copyright and other intellectual property rights in all content and other materials contained on the Website or in connection with the Services, including CryptoUnity logotype, images, icons, texts, graphics, and all designs, slogans, products, or service names, databases, information, data software, corporate identity, sound, video, and other files (collectively: “Materials”) are the intellectual property of CryptoUnity or our licensor or suppliers/partners and are protected by applicable copyright, trademark, and other applicable laws. You may view, print, or download a copy of Materials solely for your personal, informational, and non-commercial use, subject to the copyright and other proprietary notices. You may not copy, reproduce, republish, modify, imitate, collect, distribute, transmit, scrap, distribute, or use our Materials without our prior explicit written permission. 

CryptoUnity grants you a limited, nonexclusive, non-sublicensable, and non-transferable license, subject to these Terms, to access and use the Materials, solely for approved purposes as permitted by CryptoUnity. All rights not expressly granted in these Terms are reserved solely for the benefit of CryptoUnity. The license granted under this Section shall automatically terminate or suspend upon the termination of your access to the Services.

Infringement of our intellectual property rights will result in legal action to the fullest extent permissible by law. Unauthorized use, reproduction, modification, or distribution of our Materials not explicitly permitted in these Terms is strictly prohibited and may lead to civil and criminal penalties. We vigilantly protect our intellectual property rights and will actively pursue legal remedies to address violations, including seeking damages, injunctive relief, and recovery of legal fees and costs incurred in enforcing our rights.

How to use our Service appropriately

You are fully responsible for any materials and information you provide to us in the scope of using our Services. 

You acknowledge and confirm that you will comply with all applicable laws and regulations and not use our Services for any purpose that is illegal, unlawful, unethical or inconsistent, and/or contrary to these Terms and the purpose for which the Services were created.

CryptoUnity reserves the right to investigate all violations of these Terms, threats, and unauthorized use of the Services and will act accordingly and in a manner that is considered appropriate, including, among other things, reporting on the suspicion of illegal activities to the competent law enforcement authorities, the regulator or other authorized third parties. If necessary and bound by the law, we will disclose all the relevant information to the above-stated authorities, including personal names, emails, IP addresses, etc. You also acknowledge that you will not perform any activities that would, at our discretion, constitute or represent a disproportionate and excessive burden on our Services and infrastructure.

13. Anti-money Laundering Regulatory Requirements 

We are a licensed crypto asset service provider subjected to strict Slovenian AML rules and supervised by competent AML and financial authorities. 

For security measures, we will not disclose any information regarding our internal AML and fraud prevention measures, but we are informing you that we are monitoring your Account activities as part of our regulatory monitoring obligation and that we have a regulatory reporting obligation to report all suspicious activity to competent financial authorities.

In the course of our cooperation, we will be asking you about your identity, transaction background, cooperating with third parties, ownership of the wallets and source of your money or crypto funds, the purpose of your cooperation with us, and some other information. 

You should always provide us with factual, comprehensive, and accurate information. You should respect and follow these Terms as well as our other rules, instructions, and guidelines at all times when using our Services. You are obliged to act truly and transparently when completing the KYC procedure. 

You shall not, by any means, use CryptoUnity to endanger national security or the security of people.

More information about our AML process and the Know-Your-Customer and Know-Your-Business processes is available on this LINK.

Disclosures to the Authorities 

We may share or disclose your Personal Information with law enforcement, data protection authorities, government officials, authorized financial institutions and other authorities when it is:

• required by law;
• compelled by court order, or other legal procedure;
• reasonably believed by CryptoUnity that disclosure is necessary to prevent physical harm or financial loss;
• necessary to report suspected illegal activity and disclosure is justified respectively; or
• necessary to investigate violations of our Terms of Service or Privacy Policy.

We will disclose all the relevant information to the above-stated authorities, including information obtained during the verification process, IP address, transaction history, etc. Any circumstances identified among your transactions that are unusual or suspicious or some characteristics point to fraud relation, dark web relation, money laundering, terrorist financing, or any other illicit activity, we will inform you about and disclose such information to the relevant authorities.   

For more information, please contact us at: info@cryptounity.org.

14. Guarantee for operation of Services

Our Services are provided in accordance with best-effort standards and there is no guarantee that there will be no delays, errors, failures, omissions, or other impairments of the system or the loss of the transmitted data or other information. 

We will do our best to ensure our Services meet your availability expectations, however, we give no guarantee of any kind, either express or implied, that the Services will be available uninterrupted at all times.

In case of service interruptions, we will always strive to inform you in advance, however in certain circumstances this might not be possible. You fully understand and acknowledge the possibility of an outage of Services and you shall never hold us responsible for any such situation, or its consequences, including damage in all its forms. 

While we make every effort to ensure the continuity, speed, and security of the Services, we are unable to completely foresee and hedge every legal, technological, and other possible risks, including but not limited to force majeure, hacker attack, system instability, virus, a flaw in third-party services, act of government and other unforeseen risk that may result in service interruption, data loss, and other losses and risks.

While we aim to provide uninterrupted Service, there may be occasions when our Services become temporarily unavailable. This could be due to necessary maintenance, system upgrades, security enhancements, a high volume of transactions, or other technical and non-technical factors. We are committed to minimizing any service disruptions and will endeavor to notify our users promptly in the event of any planned or unexpected downtime. 

Due to interruptions and/or downtimes, CryptoUnity shall not be held liable for any resulting damages to you or to any third person.

For high volume or abnormal transactions, market interruption, and other conditions that are caused by a system failure, limited liquidity, network failure, distributed denial-of-service (DDoS), other hacker attacks, and other unexpected factors, we reserve the right to cancel the abnormal transaction results and rollback all the transactions of a certain period. Following operational and security needs, we may suspend or restrict part of the Services.

We have taken all reasonable measures to ensure the accuracy of the information on the Website, however, CryptoUnity does not guarantee the accuracy, suitability, reliability, completeness, performance, and/or fitness for the purpose of the content of any Services available through the Website, and will not accept liability for any loss or damage that may arise directly or indirectly from the content or your inability to access our Website, nor shall be responsible for any delay or failure of the transmission or the receipt of any instruction or notifications sent through our platform. 

15. Users’ responsibilities and guarantees regarding security measures 

You agree to safeguard the security of your Account and crypto assets within your account. We hold no responsibility for your actions and omissions that lead to impairment of the security of your Account, including and specifically resulting in losing your assets. 

We specifically warn you that using remote access tools to access your Account is strictly prohibited and there is an extremely high correlation between enabling access to your Account to third parties and fraud. If you need any help with using our app, always ask our support team to assist you.

You as the user are solely responsible for managing and maintaining the security of your login credentials and any other forms of authentication, and you understand and acknowledge that we are not responsible (and you will not hold us responsible) for any unauthorized access to and or use of your login credentials and/or Account (“Unauthorized Access”). We reserve the right to freeze a part or all of your assets, or otherwise restrict you from accessing part or all of the Services, given that the circumstances show that your account is exposed to potential risks according to these Terms, laws, regulations, legal instruments, government requests and other circumstances, for which we estimate such risk. CryptoUnity shall “unfreeze” the frozen account when the conditions to do so are met and there is no risk of any kind for us and you.

We reserve the right to determine whether to unfreeze partially or wholly when we receive your request to unfreeze. You hereby acknowledge the request to unfreeze the account may not be accepted, and before unfreezing the account, you shall cooperate with us on identity verification or other relevant requirements, in particular establishment of third-party involvement in s and provide, including but not limited to, identity information, identity card, passport, other valid identity documents and other documents or information required by us.

16. Liability, Exclusion of Any Warranties and Guarantees 

CryptoUnity’s liability is limited to the maximum extent permitted by the law. You are fully responsible for all actions or omissions on your side. 

CryptoUnity shall not be not responsible for any loss commencing from hacking, cyber attack, exploited system vulnerability, theft of crypto assets, or any other attack resulting in the loss, unavailability, or destruction of your crypto assets (altogether “cyber attacks”). CryptoUnity shall not be held responsible for any damage or loss for reasons on the side of third parties. We select our third-party service providers carefully and responsibly, but in case the risk materializes, you must understand we do not hold any responsibility for damage resulting from third-party providers. 

Please make sure you read Section 10 of these Terms (Risks related to crypto assets) carefully.

You shall bear any and all loss resulting in your own fault or error, including but not limited to unprompted operation or transaction, not timely trading operations, leakage of passwords, cracked passwords or private keys (if any), and/or the invasion of your computer by a third person.

In the event of a potential loophole in the trading rules or system based on which you are unjustly enriched, we will contact you to recover the gains. You must effectively cooperate, otherwise, we will take actions, including, but not limited to restrictions on Account transactions, freezing account funds, legal enforcement, and other recourse measures. We reserve the right for the amount of unjustified enrichment to be deducted from your Account balance if available. In the event you will not cooperate, we may also charge you with administrative recovery fees. 

We are not liable for any direct, indirect, punitive, incidental, consequential, or other damages or loss of data, profits, goodwill or reputation, personal injury, or any other damage resulting from (i) your access and use of our Services, (ii) your inability to use the Services (iii) any information or content contained on our Website, (iv) your information or material provided to us. The exclusion of liability applies regardless of whether the damage was caused by a breach of contract, liability for damages, negligence, and strict liability or otherwise. 

Unless expressly provided in these Terms, we do not make any representations and exclude any warranties, expressed or implied, to the fullest extent possible under the applicable law regarding the relevance, reliability, availability, timeliness, and accuracy of the Services and Website information, the content of the Website and links to third party websites on our Website. Our Services, Website, information, and content on it, are provided without any warranty of any kind. 

The information we provide on the Website may be inaccurate or have typographical errors and we shall not be liable for such errors.

17. Airdrops and Forks

Both forks and airdrops may affect the value and other characteristics of the crypto asset. 

In case of a fork, deposits and withdrawals may be halted, and may remain unavailable until further notice. We will notify you via the notification system and/or emails before halting the transactions. You will be notified by email when the deposits and withdrawals of the crypto assets are again available.

We cannot guarantee the functionality, security, or availability of the update, upgrade, or any modification of the underlying blockchain protocols, and we cannot affect or apply any control to software protocols of crypto assets. By accepting these Terms you acknowledge the risk associated with forks, that is changes in operating rules. Further, you also acknowledge the risk of airdrops. 

In accordance with best-effort standards, we will notify you about the upcoming forks and/or airdrops and their impact on our Services, and how we will manage them within our system. You must understand that we might have a different approach from other service providers. 

Upon the occurrence of the fork or airdrop please make sure you carefully follow our notifications and understand the implications they might have on your crypto portfolio. We will not be responsible for any loss you may suffer from such events, and in particular, we do not guarantee we will support the fork or airdrop. 

18. Complaint Resolution 

We understand you may be dissatisfied with our services. Any complaint you may have may be addressed via the following channels:

• Customer support chat window
• CryptoUnity Help Centre 
• E-mail info@cryptounity.org
• Contact form link https://cryptounity.org/contact-us/
• For any fraud-related issues e-mail info@cryptounity.org

Your request will be resolved in the shortest possible time and without any costs. We will answer you promptly and in accordance with the best-effort principle. You will receive a confirmation of receipt of your filed complaint within 10 business days, and we will send you a response within 30 days after your complaint has been received. During this period we might contact you for additional information and supporting documentation to be able to provide you with a comprehensive response. Your cooperation is considered crucial and if we do not receive the requested data or documentation within the given timeframe, we might either close the complaint task or provide you with an answer based on limited information. If we receive additional information after this, we will reopen the task or initiate a new one. In any case, we will do our best to provide you with reliable customer support service. 

19. Tax Obligations

You are solely responsible for determining any tax obligations that may arise from using our Services and investing in crypto assets. We do not bear any responsibility for the identification, calculation, reporting, or payment of taxes on your behalf.

Given the complexity and evolving nature of tax regulations pertaining to crypto assets, we strongly recommend that you consult with a qualified tax professional. A tax advisor can provide tailored advice and guidance based on your individual circumstances, ensuring compliance with the applicable tax laws in your jurisdiction. This consultation is particularly important as tax laws vary significantly across different countries and are subject to change.

Remember, failing to accurately report cryptocurrency transactions can result in significant legal and financial penalties. It is therefore imperative to understand and adhere to your tax obligations.

20. Indemnity 

To the full extent permitted by the applicable law, you hereby agree to indemnify us and our partners against any action, liability, cost, claim, loss, damage, proceeding, or expense suffered or incurred if direct or not directly arising from your use of our Website, your use of the Service, or from your violation of these Terms.

21. Jurisdiction and Applicable Law 

These terms and conditions shall be subject to the jurisdiction and interpretation of the law of the Republic of Slovenia.  In case of a dispute, parties shall solve disputes in an extrajudicial way – users of the Services agree to a mediation procedure according to the Slovenian law, before taking the case before the court. Should the dispute not be settled in the mediation procedure, then the respective Court in Ljubljana shall have exclusive jurisdiction to solve it.

22. Miscellaneous 

These Terms, including Privacy Policy and Cookie Policy and other documents concerning these Terms, govern the legal relationship between you and us regarding the use of our Services. 

If one of us does not exercise its right under these Terms, such conduct shall not be considered as a waiver of the right or as a waiver of other rights. 

We shall not be liable for failure to fulfill our obligations under these Terms or the damage related to our Services, if such failure or incurred damage in the widest possible meaning is the result of any reason beyond our reasonable control, which includes, inter alia, force majeure, hacker attacks, mechanical, electoral and communication impairments or deterioration.

If any provision of the Terms turns out to be unenforceable or invalid, then that provision shall be limited or eliminated to the minimum extent necessary for the Terms to remain in force.

We may transfer or assign to third-party rights and obligations under these Terms without your consent. We shall inform you about the transfer by email or other communication channels. 

You may not assign your rights under these Terms to anyone else.

We reserve the right, at its sole discretion, to modify, suspend, or discontinue, temporarily or permanently, any part of our Services or offerings, with or without notice, at any time. Changes to our Services may include the addition or removal of features, functionalities, or content. We will not be liable to you or any third party for any modification, suspension, or discontinuance of our services

These Terms are effective immediately upon your active confirmation of acceptance by clicking “I Agree” button during the registration process, and will remain in effect until the moment you formally close your CryptoUnity Account and discontinue all use of our Services you accept them and terminate when you close your Account and stop using our Services. 

Last update:  May 14th, 2024